Privacy Policy

1. Introduction

Welcome to Abbalé Modern Mediterranean Kitchen (“Abbalé,” “we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.abbaletlv.com, make a reservation, place an online order, subscribe to our mailing list, or otherwise interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our website and services.

2. Information We Collect

a. Information You Provide Directly

We collect personal information that you voluntarily provide when you:

Make a reservation (name, email address, phone number, party size, special requests)
Place an online order (name, billing/delivery address, payment information, email)
Subscribe to our newsletter or join our mailing list (name, email address)
Inquire about catering or private events (name, email, phone, event details)
Contact us via our website, email, or phone
Submit feedback or reviews

b. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type and version
Device type and operating system
Pages visited, time spent, and navigation patterns
Referring website or source
Cookie and tracking data (see Section 6)

c. Information from Third Parties

We may receive information about you from third-party platforms we use to operate our business, including reservation platforms (such as Resy or OpenTable), online ordering systems (such as Toast), payment processors, social media platforms (Instagram, Facebook, TikTok), and analytics providers (such as Google Analytics).

3. How We Use Your Information

We use the information we collect to:

Process and confirm reservations and online orders
Send transactional communications (order confirmations, reservation reminders)
Send promotional emails, newsletters, and special offers (with your consent)
Respond to your inquiries and provide customer support
Personalize your dining experience
Plan and coordinate catering and private events
Operate, maintain, and improve our website and services
Analyze usage trends and measure the effectiveness of our marketing
Comply with applicable laws and regulations
Detect and prevent fraud or unauthorized activity

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

a. Service Providers

We work with trusted third-party vendors who assist in operating our business, such as reservation platforms, online ordering providers, payment processors, email marketing platforms, and website hosting services. These parties are contractually obligated to use your information only to provide services on our behalf.

b. Business Partners

Information may be shared with our affiliated locations (South Beach and Aventura) to coordinate reservations, events, or promotions.

c. Advertising Partners and Online Tracking

Our website uses tracking technologies — including Google Tag Manager and, if enabled, advertising pixels from platforms such as Meta (Facebook/Instagram) and TikTok — to measure and deliver our advertising. Under California law (CCPA/CPRA) and similar state privacy laws, this activity may be considered “sharing” personal information for cross-context behavioral advertising, even though no money changes hands and we do not consider it a “sale.”

You can opt out of this sharing at any time by contacting us using the information in Section 11. We also honor Global Privacy Control (GPC) browser signals where applicable.

d. Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Abbalé, our guests, or the public.

e. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity, subject to the same privacy protections.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it. For example:

Reservation and order records are retained in accordance with our standard business recordkeeping practices.
Marketing list data (name, email, phone) is retained until you unsubscribe or request deletion.
Catering and private event inquiry details are retained for the duration of planning plus a reasonable follow-up period.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support marketing efforts. We use:

Essential cookies: Required for the website to function (e.g., session management, cart functionality)
Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign performance
Third-party tags: Including Google Tag Manager (GTM-MMVMW9DX) for analytics and conversion tracking

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality. For more information on Google Analytics opt-out, visit: https://tools.google.com/dlpage/gaoptout

This site does not currently respond to “Do Not Track” browser signals, as there is no common industry standard for how sites should respond to them.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal limitations
Opt-Out of Marketing: Unsubscribe from our mailing list at any time by clicking “Unsubscribe” in any email or contacting us directly
Data Portability: Request your data in a structured, commonly used format
Opt-Out of Sharing: Opt out of the sharing of your information for cross-context behavioral advertising, as described in Section 4(c), by contacting us using the information in Section 11

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). As a matter of policy, Abbalé extends the rights above to all guests regardless of location, not only where required by law.

We will not deny you goods or services, charge you a different price, or provide a different level or quality of service because you exercised any of the rights described in this section.

To exercise any of these rights, please contact us using the information in Section 11. We will respond within 45 days. We may need to verify your identity before fulfilling certain requests (for example, by confirming details associated with your reservation, order, or email subscription).

8. Text Messaging (SMS)

If you provide your mobile number, you may receive text messages from Abbalé related to your reservations or orders (for example, confirmations and reminders). These transactional messages are sent as part of the service and do not require separate marketing consent.

If you opt in separately to receive marketing text messages (such as promotions or event announcements), message frequency will vary based on your reservations, orders, and our promotional calendar. Message and data rates may apply. You may opt out of marketing texts at any time by replying STOP, and you may reply HELP for assistance. Opting out of marketing texts will not affect transactional messages related to a reservation or order you have placed.

We do not sell or share your mobile phone number or SMS opt-in data with third parties for their own marketing purposes.

9. Third-Party Links and Social Media

Our website contains links to third-party websites and social media platforms, including Instagram (@abbaletlv), Facebook, and TikTok (@abbaletlv_), as well as our online ordering platform at onlineorder.abbaletlv.com. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

10. Payment Information

Online orders and certain reservations may require payment information. Payment processing is handled by PCI-DSS compliant third-party payment processors integrated with our point-of-sale and ordering systems. Abbalé does not store full credit or debit card numbers on its own systems.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including Florida’s data breach notification statute (the Florida Information Protection Act).

12. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will take steps to delete such information.

13. Scope of This Policy

This Privacy Policy applies to guests and visitors interacting with our website, reservations, online ordering, and events services. It does not apply to job applicants or employees of Abbalé, whose personal information is covered under separate internal policies.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Abbalé Modern Mediterranean Kitchen
Website: www.abbaletlv.com
Locations: South Beach & Aventura, Florida
Email: info@abbaletlv.com

15. Governing Law

This Privacy Policy and any disputes arising under it are governed by the laws of the State of Florida, without regard to its conflict-of-law principles.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.